FAQ’s
Frequently Asked QuestionsClick on a question for the answer
1. How do I get started and make an appointment? Simply call our office and state that you would like to schedule a first time appointment with one of our therapists or leave a voice mail message via our answering service. You will be contacted by someone who will gather some initial intake information. Insurance information will be discussed as well as a suitable therapist who could most effectively meet your needs. 2. How long does it take to get a first time appointment? Each of our therapists schedule their own appointments. Following the initial intake call, a therapist will call you within 28 to 48 hours to schedule your first appointment. Generally, we try very hard to schedule an appointment with you within a week of your first call. We try to accommodate time-sensitive, urgent needs whenever possible. 3. How long are psychotherapy sessions? Psychotherapy sessions are 45-50 minutes in length. Therapists schedule their own appointment times which can include evenings and Saturday hours. The business office hours are Monday through Thursday, 9:00 A.M. to 4:30 P.M. and Friday from 9:00 A.M. to 12:00 P.M. 5. Do you treat children, and if so, will I be able to see the therapist with my child at the first session? Yes, Heritage provides testing and psychotherapy services for children. When scheduling the first appointment, the therapist will determine who is most appropriate to be seen in the initial session. Typically, information is obtained from parents by the therapist at the initial diagnostic session and throughout the course of treatment as appropriate. The therapist can be contacted for assistance if you have questions or problems during your treatment. 6. Do you offer testing services? We provide testing services for Attention Deficit Hyperactive Disorder (ADHD), Psychological Evaluations, and Learning Disability evaluations. Diagnostic evaluations, consultations, and second opinions are also available. 7. How do you deal with a client’s religious beliefs? At HPA we realize how deeply personal and often relevant one’s faith tradition and spiritual journey are to the therapeutic work. While we may inquire about this aspect of a client’s life, it would be a focus of the therapy if the client so desired. Although most of our therapists have a Christian background, we are dedicated to working with clients from many different faith traditions. 8. Do you accept credit cards? Yes, Heritage accepts MasterCard, Visa, and Discover. 9. Will my insurance pay for my treatment? Coverage for services depends on your insurance plan. We will assist you as necessary in determining your benefits. Many plans provide some coverage for psychological services, but there is a great variety in terms of deductibles, co-pays, and number of sessions allowed per year. 10. Will you bill my insurance company for services that I receive at Heritage? Our billing department files claims with insurance companies with whom our providers have contracts. If we are not contracted with your insurance company, you are responsible to file your claims and receive reimbursement directly from your insurance company. We will provide you with the paperwork you will need to accompany your claim form. 11. Are you on my insurance company panel? Heritage providers are represented on some managed care panels. During the intake process, we will assist you in determining panel membership. You can also check panel membership at your insurance company’s website or by calling the phone number on your insurance card. 12. Do you have a reduced or sliding scale fee for clients? Many of our providers offer sliding scale fee slots depending on the availability of these times. Specific criteria must be met to qualify for the reduced fees. If we are unable to provide you with adequate and timely service, we will refer you to other agencies that can assist you. |