- How do I get started and make an appointment?
- How long does it take to get a first time appointment?
- How long are psychotherapy sessions?
- What are your hours?
- Do you treat children, and if so, will I be able to see the therapist with my child at the first session?
- Do you offer testing services?
- How do you deal with a client’s religious beliefs?
- Do you accept credit cards?
- Will my insurance pay for my treatment?
- Will you bill my insurance company for services that I receive at Heritage?
- Are you on my insurance panel?
- Do you have a reduced or sliding scale fee for clients?
How do I get started and make an appointment?
Simply call our office and state that you would like to schedule a first time appointment with one of our therapists or leave a voice mail message via our answering service. You will be contacted by someone who will gather some initial intake information. Insurance information will be discussed as well as a suitable therapist who could most effectively meet your needs.
How long does it take to get a first time appointment?
Each of our therapists schedule their own appointments. Following the initial intake call, a therapist will call you within 24 to 48 hours to schedule your first appointment. Generally, we try very hard to schedule an appointment with you within a week of your first call. We try to accommodate time-sensitive, urgent needs whenever possible.
How long are psychotherapy sessions?
Most sessions are between 45 and 60 minutes in length.
What are your hours?
Therapists schedule their own appointment times which can include evenings and Saturday hours. The business office hours are Monday through Thursday, 8:00 A.M. to 8:00 P.M., Friday from 9:00 A.M. to 3:00 P.M., Saturday 9:00 A.M to 2:00 P.M.
Do you treat children, and if so, will I be able to see the therapist with my child at the first session?
Yes, Heritage provides testing and psychotherapy services for children. When scheduling the first appointment, the therapist will determine who is most appropriate to be seen in the initial session. Typically, information is obtained from parents by the therapist at the initial diagnostic session and throughout the course of treatment as appropriate. The therapist can be contacted for assistance if you have questions or problems during your treatment.
Do you offer testing services?
We provide testing services through the Heritage Diagnostic & Assessment Center.
How do you deal with a client’s religious beliefs?
At HPA we realize how deeply personal and often relevant one’s faith tradition and spiritual journey are to the therapeutic work. While we may inquire about this aspect of a client’s life, it would be a focus of the therapy if the client so desired. Although most of our therapists have a Christian background, we are dedicated to working with clients from many different faith traditions.
Do you accept credit cards?
Yes, Heritage accepts MasterCard, Visa, and Discover.
Will my insurance pay for my treatment?
Coverage for services depends on your insurance plan. We will assist you as necessary in determining your benefits. Many plans provide some coverage for psychological services, but there is a great variety in terms of deductibles, co-pays, and number of sessions allowed per year.
Will you bill my insurance company for services that I receive at Heritage?
Our billing department files claims with insurance companies with whom our providers have contracts. If we are not contracted with your insurance company, you are responsible to file your claims and receive reimbursement directly from your insurance company. We will provide you with the paperwork you will need to accompany your claim form.
Are you on my insurance panel?
Heritage providers are represented on some managed care panels. During the intake process, we will assist you in determining panel membership. You can also check panel membership at your insurance company’s website or by calling the phone number on your insurance card.
Do you have a reduced or sliding scale fee for clients?
Yes, many therapists at Heritage provide therapy services (individual, couples, family, group) at a reduced or “sliding scale” fee if services are not covered by insurance or clients prefer to pay privately. The Heritage Center for Marriage & Family specializes in providing quality services to clients regardless of their financial situation.